Refund policy
This policy explains how you can cancel an order or seek a refund, return, or exchange for a product purchased from Baselyn (operated by QNX Group) through our website, https://baselyn.in.
Order Cancellations
- Orders may be cancelled within 2 hours of placing the order, provided they have not been dispatched.
- Once an order has been dispatched or is out for delivery, cancellations are not possible. In such cases, you may choose to reject the product at the doorstep.
Damaged, Defective or Incorrect Items
- If you receive a damaged or defective product, please report it to our customer service team within 48 hours of delivery, along with clear photographs and your order number.
- If you receive an incorrect product, please report it within 48 hours of delivery. The item should remain unopened and in its original packaging.
- If you feel the product received is not as shown on the site or not as per your expectations, you must bring it to the notice of our customer service team within 48 hours of receiving the product. Our team will review your complaint and take an appropriate decision.
- Requests will be entertained once our team has checked and verified the issue at its own end.
- For products that come with a manufacturer's warranty, please refer the issue directly to the manufacturer.
Returns & Exchanges
We offer a refund or exchange if the request is raised within 48 hours of delivery. Requests raised after this window will not be eligible for a return, exchange, or refund of any kind.
To be eligible for a return or exchange:
- The item must be unused and in the same condition as you received it.
- The item must have its original packaging.
- Items purchased on sale may not be eligible for return or exchange.
- Items are replaced (on an exchange request) only if they are found to be defective or damaged.
To place a return or exchange request, email us at qnxgroup@outlook.com or reach us on WhatsApp at +91-9009991814 with your order number.
Certain categories of products may be exempted from returns or refunds; such categories will be identified to you at the time of purchase. Once your returned item is received and inspected, we will send you an email notifying you of its receipt. If approved after our quality check, your return or exchange request will be processed in accordance with our policies.
Refunds
- Once approved by QNX Group, refunds are processed within 5–7 business days to the original payment method.
- Bank processing times may vary.
Contact Us
For any cancellation, return, or refund queries, contact us at qnxgroup@outlook.com or +91-9009991814.
